Conflict Management Training

Calm Conflict Solutions offers conflict management training in the following:


This is a six day course providing training in the skills required to mediate based on our experience of working in this field for over 16 years. The skills taught on the course have been used in the fields of workplace, family, neighbour and many others.

The content of the course is as follows:

Day one - Introduction to Mediation
Day two - Initial meeting and skills development
Day three - The face to face meeting
Day four – Review and further skills development
Day five – Dealing with difficult situations
Day six – Role play of all aspects of the mediation process

The course is an experiential course and involves group work, pair work discussion, role play and other relevant activities.

Cost: £1200 per candidate

Discount available for group bookings.


A half day course aimed at those who manage people 

The course covers:

What mediation is and how to use it.

How to manage conflict in the workplace.

Communicating in a positive way.

Cost: £250.00


A half day all inclusive course.

The course covers:

Seeing conflict as an opportunity for growth

What we can learn from being involved in a conflicting situation

Cost: £250.00 

If you are interested in any of the above or indeed would like Calm Conflict Solutions to work with you in order to provide a bespoke training course, contact Susie Adams on 028 9244 0043 or click this link to submit an equiry form.

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“Thank you for a wonderful training course that left me totally motivated and exhausted from all the learning. It’s been a long time since I've been made to think and question myself to that level."
SP - Bedford Borough Council

"Very challenging but also excellent opportunity to acquire new skills. The skills are useful not just as a mediator but also in other workplace situations and throughout your life. Training is well thought through/structured over 6 days so you have a chance to learn through trial and error.

Really enjoyed the course and thank you to Alan and Susie for their enthusiasm and encouragement!"

Brian Parry, Group Strategy Director at the Government Central Office following his attendance at a Mediation Skills Course run by Susie

"I can honestly say I think this is the best course I have been on" PW - Bedford Borough Council

"Delivered professionally and with an obvious passion and knowledge of the subject" CB - Bedford Borough Council

"I really enjoyed the course. It met my expectations and more. I felt that the environment created by Alan and Susie was very relaxed and trusting. I always felt comfortable, and always felt I was able to ask questions no matter how small/silly they seemed. The small group also meant that i got to know people really well, and this made the role plays/activities comfortable and enjoyable. Thank you Alan and Susie!"

Chantelle Bramley said, who was training for her role as Mediator at The Bridge Housing Services in Charnwood, Leicestershire.